Pakuan paper company Jl Daan Mogot 122-124 Tanggerang Indonesia March, 19-2016 Mr Mukhlis Riady PT Agung Nusa Jl Kol Atmo 85-87 Palembang Dear Mr Riady In respo

Pakuan paper company
Jl Daan Mogot 122-124
Tanggerang Indonesia

March, 19-2016

Mr Mukhlis Riady
PT Agung Nusa
Jl Kol Atmo 85-87
Palembang

Dear Mr Riady
      In response to your letter of November 6, 2012, we apologize for the error in our shipment. We are sending immediately the addition 1000 cases of faesimile paper model P-345 x, that were not included in the shipment.
     We value our relationship with company, and we regret the inconvenience. The incomplete shipment may have caused you inconvenience you can be assured that this win not happen again in the future.

Sincerely yours

Indawan Ton
Manager, order Departement

Question
1.what is the main idea of the letter?
2.what is the purpose of the letter?
3........ we are sending (we underline)
  What is the underline word refers to
4.make of the verb1, verb2, verb3, meaning        and make of the sentences.
5.make of the informal letter?

jawab dengan benar dan tepat insya allah barakah dan berkah